Privacy Policy

1. General

1.1 Sandeep & Vijaya, a fashion designer brand, operates and manages the website sandeepvijaya.com (hereinafter referred to as the “Platform”), facilitating the sale and purchase of apparel, accessories, and related products (“Products”). This Privacy Policy (“Policy”) governs the collection, use, storage, processing, disclosure, and transfer of information provided by users (“User” or “Users” or “you” or “your”) while accessing or using the Platform.

1.2 By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. Your continued use of the Platform constitutes express consent to the collection, use, disclosure, and processing of your information as described herein. If you do not agree with the terms of this Policy, you are advised not to use the Platform.

1.3 This Privacy Policy is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and its applicable rules. It does not require physical or digital signatures.

1.4 This Policy outlines the categories of information collected from Users, including any sensitive personal data or information, the purpose and manner of its usage, and the circumstances under which it may be disclosed or transferred. You have the right to withdraw your consent for the collection and processing of your information. However, such withdrawal may limit your ability to access or use certain services on the Platform. The withdrawal of consent shall not affect any processing undertaken prior to such withdrawal.

2. Information Collected

2.1 Users may be required to provide personal and sensitive information while accessing or using the Platform. Such information may be used in accordance with this Privacy Policy to enhance and personalize the services offered.

2.2 Users are responsible for ensuring that any information provided is accurate, up to date, and complete. Any modifications, amendments, or deletion requests regarding the provided information can be made by contacting us at SandeepVijaya7729@gmail.com

2.3 The Platform is not intended for use by minors. Users must be at least 18 years of age to access and use the services. If it is brought to our attention that information has been collected from individuals below the age of 18, we shall take necessary steps to delete such information. Parents or legal guardians who become aware of unauthorized data submission by a minor should contact us to ensure its removal.

2.4 The information collected may include but is not limited to:

Full name, contact number, email address, mailing address
Account credentials and passwords
Financial information such as bank account details, credit/debit card information, and other payment-related details
Information related to personal preferences, purchase history, and interactions on the Platform
Any other details required for the provision of services

2.5 The Platform may also collect and process certain sensitive personal data or information, including:

Passwords
Payment-related information
Physical, physiological, and mental health data (if applicable)
Any other details required under applicable laws

3. Use of Information

3.1 The collected information may be used for the following purposes:

To create and manage User accounts on the Platform
To facilitate transactions, including order processing, invoicing, and delivery of Products
To provide customer support, respond to inquiries, and resolve complaints
To improve the Platform, its functionality, and user experience
To send updates, promotional offers, and other service-related communications
To conduct internal research, audits, and analytics for service enhancement
To comply with legal and regulatory obligations
To detect and prevent fraudulent or illegal activities

4. Disclosure of Information

4.1 We may share User information with trusted third-party service providers to facilitate transactions, order fulfillment, payment processing, and customer support. Such third parties are contractually obligated to maintain the confidentiality and security of the information shared.

4.2 Disclosure of User information may also occur under the following circumstances:

When required by law, regulation, or a legal process
When necessary to protect our legal rights, interests, and property, or those of other Users
As part of a business transfer, merger, or acquisition, subject to appropriate confidentiality measures

4.3 Financial information provided by Users may be processed through secure third-party payment gateways, and we do not store such details. Any disputes related to financial transactions should be addressed directly with the payment service provider.

4.4 The Platform implements reasonable security measures to protect User data. However, given the nature of digital platforms, we do not guarantee absolute security against unauthorized access, data breaches, or cyber threats. Users are encouraged to exercise caution while sharing personal information online.

5. Security Measures

5.1 We implement industry-standard security practices, including encryption, firewalls, and access controls, to safeguard User data against unauthorized access or misuse.

5.2 Access to User information is restricted to authorized personnel who require such data to perform their duties. These individuals are bound by confidentiality obligations.

5.3 While we take reasonable precautions, Users acknowledge that no online platform can provide absolute security. Users are encouraged to take necessary measures, including maintaining strong passwords and avoiding sharing login credentials.

6. Retention of Information

6.1 We will retain User information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Upon expiration of the retention period, personal data shall be securely deleted or anonymized.

7. Opt-Out Policy

7.1 Users have the right to opt out of receiving non-essential communications, including marketing and promotional emails. Opt-out requests can be processed through the “unsubscribe” link in emails or by contacting SandeepVijaya7729@gmail.com.

7.2 Upon receipt of an opt-out request, we will take reasonable steps to ensure that the User no longer receives such communications. However, we may still send transactional or service-related communications as necessary.

8. Modifications to the Privacy Policy

8.1 We reserve the right to modify, amend, or update this Privacy Policy at any time. Any changes shall be posted on the Platform, and Users are encouraged to review the Policy periodically to stay informed. Continued use of the Platform post-modification shall constitute acceptance of the revised Policy.

9. Governing Law and Dispute Resolution

9.1 This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Policy shall be resolved through arbitration in accordance with the rules of Hyderabad Mediation and Arbitration Center (HMAC), as per the Arbitration and Conciliation Act, 1996.

9.2 The place of mediation and arbitration shall be Hyderabad. The arbitration shall be conducted by a sole arbitrator, and the seat of arbitration shall be Hyderabad.

10. Severability

10.1 If any provision of this Privacy Policy is held to be invalid or unenforceable under applicable law, such provision shall be ineffective only to the extent of such invalidity or unenforceability, without affecting the remaining provisions of the Policy.

For any queries or concerns regarding this Privacy Policy, please contact us at SandeepVijaya7729@gmail.com